On April 22, 2024, UnitedHealth Group issued a press release, providing an update on the Change Healthcare cybersecurity incident that occurred on Feb. 21, 2024. Given the size of the data impacted, the investigation to determine whose data is impacted is expected to take several months. UnitedHealth Group believes this situation will impact “a substantial proportion of people in America” and is offering immediate credit monitoring and identity protection services, as well as a dedicated contact center to address questions. Visit Change Healthcare Cyberattack Support and/or reach out to the contact center at 1-866-262-5342 regarding any questions.
Appeals and Grievances |
Appeals and Grievances
Your satisfaction is our priority – so if you are having a problem getting the care or services you desire, we want to talk with you. Please call us and we will do everything we can to resolve your concern. If after we talk you are not satisfied; please reference the information below regarding your appeals and grievances rights.
Appointing a Representative – Instructions & Form
People who want to represent a member can be appointed or authorized by the member.
A member can authorize anyone (like a relative, friend, advocate, an attorney, or a doctor) to act as his or her representative and file an appeal or grievance on his or her behalf.
A representative (or surrogate) can also be authorized by the court or act on behalf of the member in accordance with State law to file an appeal or grievance for an enrollee. A surrogate could include, but is not limited to, a court appointed guardian, an individual who has Durable Power of Attorney, or a health care proxy, or a person designated under a health care consent statute.
How to authorize a representative:
- The member must sign, date, and complete a representative form.
- The person acting on behalf of the member must sign, date and complete the same form.
- Print and complete the Appointment of Representative form. (By clicking on this link you will be leaving the Wellcare By Allwell from Home State Health website.) If a member is incapacitated or legally incompetent a surrogate is not required to submit an Appointment of Representative Form. The surrogate will need to give Wellcare By Allwell Medicare copies of the legal papers supporting his or her status as the member’s authorized representative. Wellcare By Allwell Medicare requires a copy of the completed and signed Appointment of Representative Form to process an appeal filed by the member’s representative. The form will be valid during the entire appeal/grievance process. The Appointment of Representative Form is valid for one year from the date indicated on the form. A member can revoke the authorization at any time.
Mailing Address & Fax:
Part C (and Part B Drugs) Appeals, and Part C and D Grievances:
Wellcare By Allwell from Home State Health
Appeals & Grievances
Medicare Operations
7700 Forsyth Boulevard
St. Louis, MO 63105
Fax: 1-844-273-2671
Part D Appeals:
Wellcare By Allwell from Home State Health
Medicare Part D Appeals
P.O. Box 31383
Tampa, FL 33631-3383
Fax: 1-866-388-1766
How to Obtain an Aggregate Number of Grievances, Appeals and Exceptions Filed with Wellcare By Allwell Medicare
- To obtain an aggregate number of Wellcare By Allwell Medicare grievances, appeals and exceptions, please call Member Services.
- For help with complaints, grievances, and information requests, you can contact The Office of the Medicare Ombudsman (OMO). (By clicking on this link you will be leaving the Wellcare By Allwell from Home State Health website.)
- To file a complaint directly with CMS – https://www.medicare.gov/MedicareComplaintForm/home.aspx (By clicking on this link you will be leaving the Wellcare By Allwell from Home State Health website.)
If you have questions please, contact Member Services.