On April 22, 2024, UnitedHealth Group issued a press release, providing an update on the Change Healthcare cybersecurity incident that occurred on Feb. 21, 2024. Given the size of the data impacted, the investigation to determine whose data is impacted is expected to take several months. UnitedHealth Group believes this situation will impact “a substantial proportion of people in America” and is offering immediate credit monitoring and identity protection services, as well as a dedicated contact center to address questions. Visit Change Healthcare Cyberattack Support and/or reach out to the contact center at 1-866-262-5342 regarding any questions.
Support Resources |
Support Resources
The Krames Health Library provides access to articles and fact sheets on health topics. Search health topics, such as cold or flu symptoms, dementia, and diabetes.
Contact Refer to the number on the back of your member ID card. 24 hours a day seven days a week.
- Caregiving Glossary
- Alzheimer’s and Dementia
- Alzheimer's Association Caregiver Center
- You can find educational videos created by the UCLA Alzheimer's and Dementia Care Program.
- The videos cover Sundowning, wandering, bathing, repetition, hallucinations, and refusal to take medications.
- Alzheimers.gov has material about the diagnosis, training and support for caregivers.
- The Family Caregiver Alliance put together a fact sheet to help caregivers understand behaviors typical of those living with dementia.
- Home safety tips by the Alzheimer’s Association
- Coping with Challenging Behaviors
- Dealing with Difficult Behavior fact sheet from the National Caregivers Library
- Family Caregivers Online - Behavior and Emotions of Aging
- Family Caregiver Alliance - Behavior Management Strategies
- Legal topics to consider
- End of Life
- Housing
Caregiver Support Groups:
- Caregiver Nation (caregivernation.org)
- Caregivers for people with Alzheimer’s and other dementias
- Smart Patients Caregiver Community
- A partnership between Family Caregiver Alliance and Smart Patients to create an online community for individuals and their caregivers.
- Find a nearby support group by calling your local Area Agency on Aging or using the Eldercare Locator
- AARP Online Caregiver Community
- Alzheimer’s/Dementia Specific: ALZConnected®
- Caregiver Action Network’s Care Community
Caring for someone is rarely easy and can take much of your time. To help care for a loved one, caregivers need to make time to care for themselves.
Keep in mind the tips below to help you take care of yourself:
- No one is perfect. You will make mistakes.
- Many emotions surface when you are caring for another.
- Depression is a common experience while caregiving.
- Think you may be affected by caregiver depression? Depression- What it is and What it is Not
- Give yourself and your loved one honest expectations.
- Use the info and resources available to you.
- Know the skills needed to care for your loved one. Be honest about what you can and cannot do.
- Learn to say No.
- Take help from others.
- Be resilient.
- Know your own stress triggers.
- For successful coping:
- Eat right
- Exercise
- Sleep
Helpful Fact Sheet:
Taking Care of YOU: Self-Care for Family Caregivers
Nutrition Resources:
Other Resources:
National Suicide Prevention Lifeline
1-800-273-8255
Crisis Call Center
Compassionate assistance to people in any type of crisis
775-784-8090 or 1-800-273-8255
Friendship Line
A crisis hotline and a warmline for non-urgent calls. This line provides support services such as:
- Suicide prevention
- Emotional support
- Elder abuse prevention and therapy
- Well-being checks
- Grief support
- Information and referrals for older adults or adults with disabilities
1-800-971-0016
Alzheimer’s Association 24/7 Support Line
1-800-272-3900
211 Program
The 2-1-1 program is a free, private service to help find local resources, including:
- Food and nutrition programs
- Shelter and housing resources
- Utilities support
- Disaster relief
- Employment
- Addiction prevention and rehabilitation programs
- Reentry support for ex-offenders
- Support groups
- Safe help out of an abusive situation
Call 2-1-1 to speak with a service expert in your area.
AARP
aarp.org
Eldercare Locator
1.800.677.1116
Eldercare.gov
Caregiver Action Network (CAN)
Caregiveraction.org
Physician Orders for Life-Sustaining Treatment (POLST)
POLST.org
Stroke
Stroke.org
1-800-STROKES (787-6537)
Brain Injury Association of America
BIAUSA.org
Serious Mental Illness
NAMI.org
1-800-950-NAMI (6264)
Medicare
Medicare.gov
Medicaid
Medicaid.gov
Disability
Disability.gov
U.S. Living Will Registry®
uslivingwillregistry.com
MedlinePlus: End of Life Issues
Medlineplus.gov/endoflifeissues.html
Dementia/Alzheimer
ALZ.org
1-800-272-3900
Family Caregiver Alliance
Caregiver.org
1-800-445-8106
National Association of States United for Aging and Disabilities (NASUAD)
Nasuad.org
If you have questions please, contact Member Services.